
As a product of Gen X, I've noticed (and experienced) the disconnect of Gen Y. Or maybe disconnect it the wrong word, because Millennials are more connected than any other generation before it. And that's the point. It is a generation that's growing up in a world that cannot live without technology, prefers everything at lightening fast speed (and I'm not just talking 4G), has no sense of committment and does not get the concept of "long term" (thanks to the popular start-ups that take off, but also quickly die off.) They don't blink at a resume 4 pages long because they job hop, they're quick to take to public forums to voice their displeasure (and pleasure) with your brand, your website is not the first place they look to for information on your products (they use social media platforms first) and because of the importance digital and social media has played in their upbringing, they are very me-centric (another reason they are called the ME generation.)
Marketing to this generation is tricky. But understanding that Millennials are a generation brought up on customization, then you are beginning to see the light. They are attracted to brands that they can mold to their own unique lifestyles. They are also very much self-aware and understand their worth and how influential they can be.
Here are some ways to market to Millennials:
1. Support a cause. Gen Y strongly believes in supporting and buying from brands who support and contribute financially to causes. Aligning themself with a charity or philanthropic effort is part of describing who they are as an individual.
2. Customize. You can slice and dice this up into so many levels. Customize to region, customize locally, customize to suit a trend or lifestyle. Whatever it may be, once you define the niche demographics of who your Millennial customer is--customize to their interests.
3. Get social. Gen Y isn't hanging out on your website or in your retail store. They're online and TALKING. With friends, with strangers who share their love of your products, and most often...with YOU. They're not one to call your 800 number, but instead are more likely to tweet you or post on your Facebook fan page. If you are not already active here, or simply designate it to someone 9-5, then you are missing opportunities to connect with them.
4. Provide discounts and savings. They're also coined Generation Discount for a reason. While this generation may enjoy spending rather than saving (i.e. the traditional method of putting your money away in the bank), they do not like to pay full price.
5. Real people as brand ambassadors. While celebs still hold a lot of influence when it comes to marketing your product, Gen Y looks to resources they trust and feel they can identify with. Celebs that buy $700 jeans? Not so much. But a well respected blogger or editor to create an effective campaign? Absolutely. Enlist and partner with your most vocal brand loyalists. (But follow these tips on how NOT to do it.)
Do you have other tips that have worked? Leave us a comment and let us know.
*Photo Credit: Creative Class